FREQUENTLY ASKED QUESTIONS

How fast can you work?

We are typically able to provide 3 hours per day on a certain project and are able to respond to emails once in 24 hours. If your project requires more time + attention, may be it is a Rush job.

What if my project is fairly large?

If you are trying to build a marketplace, a large and complex E-commerce website or your website is going to act like a web application, your project qualifies as a large project. For these projects, we are not able to provide proposals for free and will charge at our standard rates for the time we spent researching your requirements and preparing your proposal. We will still spare 2-4 hours to give you a chance to see if we are a good fit.

How much time can you spend on analyzing my requirements and coming up with estimates?

As a general rule, we are able to spend up to 2 hours. Please note that we reserve the right to determine the number of hours we spend on requirement analysis.

What kind of instruction/documentation should I expect after a project is completed?

Documentation varies greatly depending on the project, your experience with the platform and the level of customization we have carried out. A full turn key customized CMS requires a significant amount of document in comparison with a simple custom add on. Your exact needs in this area would be identified at the start of the project. The time spent on preparing the documentation manuals (text, videos, screenshots, one-on-one walk through) is billed and you are able to choose whichever way you would prefer to receive the instructions.

How will I know about my involvement required during the project?

Your involvement is essential to a successful project but it does vary. Gathering requirements and testing / reviewing our work are the most intensive phases and we would advise you on how much time to set aside.

What if new requirements come up after the project has started?

That is not unusual in a web project so we have a tried and tested change control process. We would discuss in detail the new requirements, review the impact on existing requirements and estimate the work involved in delivering the requirement.

How do you track hours, can I see the breakdown?

We provide real-time tracking for the hours our developers spend on your projects using hubstaff. Hubstaff allows us to track hours accurately and in real time. You will love the transparency.

What if I am not satisfied with the services?

We do offer a complete refund on your first invoice if you are not satisfied with our services. The refund can be requested in the first 15 days of paying the invoice. Refunds can only be provided for up to 5 hour. What this means is, if you are skeptical about trying us out, start off with a 5-hour block and small task. This should give you an idea if you should buy another block.

How do you charge?

We use a 3rd party app to send invoices. You can pay using PayPal or Credit Card. Except for your first invoice, we usually send out invoices on 15th and 30th of the month.

What is PM hours

Once the project begins we will assign a dedicated project manager who will coordinate between you and our development team, oversee the overall project, and facilitate all project needs. Besides being your first point of contact, your PM will also provide regular project updates, maintain on-going communication, and schedule meetings for any adjustments needed. You will be able to communicate through Skype, email, or Google Meet.

Depending on the complexity of the project we would normally allocate 15% – 20% of hours to project management. However, this estimate is by no means accurate as PM hours will totally depend on your additional requests, questions, or any other assistance you will require during the project. You will be able to keep track of all hours spent by our team through Hubstaff which is seamlessly integrated with Basecamp, our PM tool.

How comprehensive is your proposal, what should I expect?

It will always include what work we will do for you with an explanation of the solutions taken to meet your requirements. It will include assumptions and dependencies, a breakdown of the work with estimated hours, a delivery schedule and the schedule of payments. In other words, you can use this proposal as a functional document for your project.

Do you provide consultancy? What does it include?

We are able to provide one-on-one consultation sessions with one of our experts through Skype. These sessions are generally used for larger projects when you are unsure about the use of a certain plugin or need advice in planning the projects.

Do you work on weekends?

As a rule, no. Of course there are always exceptions and we are able to provide rush jobs if prior notice is provided.

What if I want to put the project on hold temporarily? Can I cancel a project?

Unanticipated events do occur so we would work closely with you to find the best solution even if that solution is an exit strategy. Please note that we are only able to hold off for up to 60 days.

What if I have a positive balance of hours after a project is completed?

You can hold them in credit and they can be used for up to 6 months.

What if the actual hours exceed the estimated hours?
  • It happens
  • we only proffer estimates
  • Ongoing client communication to inform you of this so we can manage this.
How do you manage projects?

We use Basecamp for Project Collaboration on large projects. For small projects, we usually collaborate through emails. Hours are being tracked using Hubstaff, which is well integrated with Basecamp.